27 lines
1.3 KiB
Plaintext
27 lines
1.3 KiB
Plaintext
# ticket_create.dspy - 客户建单（R1）
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# 入参: title, description, category?, priority?, attachments?(multipart 文件字段，可多个)
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user_id = await get_user()
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if not user_id:
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return json.dumps({"success": False, "error": "请先登录"}, ensure_ascii=False)
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org_id = await get_userorgid()
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title = (params_kw.get('title') or '').strip()
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description = (params_kw.get('description') or '').strip()
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category = (params_kw.get('category') or 'other').strip()
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priority = (params_kw.get('priority') or 'normal').strip()
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# 附件：Form(uitype=file,multiple) 走 FormData multipart，ahserver 已把文件落
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# FileStorage，params_kw['attachments'] 为 webpath 字符串（单文件）或 list（多文件）。
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# 旧 JSON 数组字符串契约由 core.normalize_attachments 兼容。
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attachments = params_kw.get('attachments')
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ok, result = await create_ticket(user_id, org_id, title, description,
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category=category, priority=priority,
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attachments=attachments)
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if ok:
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return json.dumps({"success": True, "message": "工单已提交，智能助手正在处理",
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"data": result}, ensure_ascii=False)
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code, msg = result
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return json.dumps({"success": False, "error": msg, "code": code}, ensure_ascii=False)
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