yumoqing
54f2f2d597
- 3表: tk_tickets(状态机+受理角色/人+agent锁)/tk_messages(客户可见/内部备注)/tk_transfers(append-only流水) - core.py: 8态13迁移状态机全乐观锁; 转派候选动态查owner角色+'0'机构用户(不硬编码); 默认受理角色params可配(ticket_default_role=owner.maintainer) - agent.py: 异步poller(bid_flow范式), RAG检索'0'机构KB+历史工单, llm_call(org_id=0) LLM裁决能否回答(严格JSON), 硬门禁reply<20字符转人工, 故障≠答不了(fail_rounds>=3转人工), stale回收10min; 追问回流(agent_processing+owner空)立即拾取不等stale - todos.py: 平台待办provider, 状态派生(客户待确认/角色池待认领/受理人待处理) - init.py: load_ticket注册env+provider+poller(PIPELINE_MODE=web不启动) - wwwroot: 客户我的工单页+建单表单, 运维工单管理页(队列切换), 详情弹窗(正文与操作同屏,按视角出按钮) - load_path.py: logined全部API(业务权限服务端按current_role动态校验)+管理页壳owner三角色 - init/data.json: 7组码表+owner.maintainer角色种子(app_audit先例)
21 lines
811 B
Plaintext
21 lines
811 B
Plaintext
# staff_tickets.dspy - 运维工单列表（DataViewer 数据源：顶层 {total, rows}）
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# 入参: queue=pending(待认领,我角色池)/mine(我受理的)/all(全部,管理权限), page?, pagerows?
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user_id = await get_user()
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if not user_id:
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return {"widgettype": "Error",
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"options": {"title": "Authorization Error", "message": "Please login", "timeout": 3}}
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queue = (params_kw.get('queue') or 'pending').strip()
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if queue not in ('pending', 'mine', 'all'):
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queue = 'pending'
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page = int(params_kw.get('page') or 1)
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pagerows = int(params_kw.get('pagerows') or params_kw.get('rows') or 20)
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rows = await list_staff_tickets(user_id, queue=queue, limit=1000)
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total = len(rows)
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start = (page - 1) * pagerows
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page_rows = rows[start:start + pagerows]
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return {"total": total, "rows": page_rows}
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