# ticket_create.dspy - 客户建单（R1）
# 入参: title, description, category?, priority?, attachments?(JSON数组字符串)

user_id = await get_user()
if not user_id:
    return json.dumps({"success": False, "error": "请先登录"}, ensure_ascii=False)

org_id = await get_userorgid()
title = (params_kw.get('title') or '').strip()
description = (params_kw.get('description') or '').strip()
category = (params_kw.get('category') or 'other').strip()
priority = (params_kw.get('priority') or 'normal').strip()

attachments = None
att_raw = (params_kw.get('attachments') or '').strip()
if att_raw:
    try:
        attachments = json.loads(att_raw)
        if not isinstance(attachments, list):
            attachments = None
    except Exception:
        attachments = None

ok, result = await create_ticket(user_id, org_id, title, description,
                                 category=category, priority=priority,
                                 attachments=attachments)
if ok:
    return json.dumps({"success": True, "message": "工单已提交，智能助手正在处理",
                       "data": result}, ensure_ascii=False)
code, msg = result
return json.dumps({"success": False, "error": msg, "code": code}, ensure_ascii=False)