# ticket_followup.dspy - 客户追问（T6/T10: agent_replied→agent处理; staff_replied→回受理人）
# 入参: ticket_id, content

user_id = await get_user()
if not user_id:
    return json.dumps({"success": False, "error": "请先登录"}, ensure_ascii=False)

ticket_id = (params_kw.get('ticket_id') or '').strip()
content = (params_kw.get('content') or '').strip()
if not ticket_id:
    return json.dumps({"success": False, "error": "缺少 ticket_id"}, ensure_ascii=False)

org_id = await get_userorgid()
ok, result = await ticket_followup(ticket_id, user_id, org_id, content)
if ok:
    return json.dumps({"success": True, "message": result.get('message', ''),
                       "data": result}, ensure_ascii=False)
code, msg = result
return json.dumps({"success": False, "error": msg, "code": code}, ensure_ascii=False)