{
    "_note": "ticket 模块种子：码表（嵌套格式，import_init.py normalize 展开）+ owner.maintainer 角色（照 app_audit 的 owner.audit 先例）。params 参数（ticket_default_role 等）不在种子——core.py _get_param 有兜底默认值，运行时在参数管理页可调。",
    "appcodes": [
        {
            "parentid": "tk_status",
            "parentname": "工单状态",
            "items": [
                {"k": "new", "v": "已提交"},
                {"k": "agent_processing", "v": "助手处理中"},
                {"k": "agent_replied", "v": "助手已回复"},
                {"k": "human_pending", "v": "待人工认领"},
                {"k": "human_processing", "v": "人工处理中"},
                {"k": "staff_replied", "v": "人工已回复"},
                {"k": "closed", "v": "已关闭"},
                {"k": "cancelled", "v": "已取消"}
            ]
        },
        {
            "parentid": "tk_category",
            "parentname": "工单分类",
            "items": [
                {"k": "consult", "v": "使用咨询"},
                {"k": "fault", "v": "故障报修"},
                {"k": "billing", "v": "计费账务"},
                {"k": "other", "v": "其他"}
            ]
        },
        {
            "parentid": "tk_priority",
            "parentname": "工单优先级",
            "items": [
                {"k": "low", "v": "低"},
                {"k": "normal", "v": "普通"},
                {"k": "high", "v": "高"},
                {"k": "urgent", "v": "紧急"}
            ]
        },
        {
            "parentid": "tk_sender_type",
            "parentname": "工单消息发送方",
            "items": [
                {"k": "customer", "v": "客户"},
                {"k": "agent", "v": "智能助手"},
                {"k": "staff", "v": "人工客服"}
            ]
        },
        {
            "parentid": "tk_visibility",
            "parentname": "工单消息可见性",
            "items": [
                {"k": "customer", "v": "客户可见"},
                {"k": "internal", "v": "内部备注"}
            ]
        },
        {
            "parentid": "tk_transfer_action",
            "parentname": "工单流转动作",
            "items": [
                {"k": "escalate_to_human", "v": "转人工"},
                {"k": "claim", "v": "认领"},
                {"k": "transfer_role", "v": "转角色"},
                {"k": "transfer_user", "v": "转人员"},
                {"k": "return", "v": "退回"}
            ]
        },
        {
            "parentid": "tk_close_reason",
            "parentname": "工单关闭原因",
            "items": [
                {"k": "resolved", "v": "已解决"},
                {"k": "cancelled", "v": "客户取消"},
                {"k": "timeout", "v": "超时关闭"}
            ]
        }
    ],
    "roles": [
        {
            "id": "owner.maintainer",
            "orgtypeid": "owner",
            "name": "maintainer"
        }
    ]
}