# ticket_create.dspy - 客户建单（R1）
# 入参: title, description, category?, priority?, attachments?(multipart 文件字段，可多个)

user_id = await get_user()
if not user_id:
    return json.dumps({"success": False, "error": "请先登录"}, ensure_ascii=False)

org_id = await get_userorgid()
title = (params_kw.get('title') or '').strip()
description = (params_kw.get('description') or '').strip()
category = (params_kw.get('category') or 'other').strip()
priority = (params_kw.get('priority') or 'normal').strip()

# 附件：Form(uitype=file,multiple) 走 FormData multipart，ahserver 已把文件落
# FileStorage，params_kw['attachments'] 为 webpath 字符串（单文件）或 list（多文件）。
# 旧 JSON 数组字符串契约由 core.normalize_attachments 兼容。
attachments = params_kw.get('attachments')

ok, result = await create_ticket(user_id, org_id, title, description,
                                 category=category, priority=priority,
                                 attachments=attachments)
if ok:
    return json.dumps({"success": True, "message": "工单已提交，智能助手正在处理",
                       "data": result}, ensure_ascii=False)
code, msg = result
return json.dumps({"success": False, "error": msg, "code": code}, ensure_ascii=False)