# ticket_staff_reply.dspy - 人工回复客户（T8: human_processing→staff_replied）
# 入参: ticket_id, content, internal?(1=内部备注不迁状态), attachments?(multipart 文件字段，可多个)

user_id = await get_user()
if not user_id:
    return json.dumps({"success": False, "error": "请先登录"}, ensure_ascii=False)

ticket_id = (params_kw.get('ticket_id') or '').strip()
content = (params_kw.get('content') or '').strip()
internal = (params_kw.get('internal') or '').strip().lower() in ('1', 'true', 'yes')
if not ticket_id:
    return json.dumps({"success": False, "error": "缺少 ticket_id"}, ensure_ascii=False)

# 附件：multipart 上传时 ahserver 已落 FileStorage，params_kw['attachments']
# 为 webpath 字符串（单文件）或 list（多文件同名字段）
attachments = params_kw.get('attachments')

ok, result = await ticket_staff_reply(ticket_id, user_id, content, internal=internal,
                                      attachments=attachments)
if ok:
    return json.dumps({"success": True, "message": result.get('message', ''),
                       "data": result}, ensure_ascii=False)
code, msg = result
return json.dumps({"success": False, "error": msg, "code": code}, ensure_ascii=False)