# ticket_detail.dspy - 工单详情+消息流+转派流水（I5: 客户只见 customer 消息）
# 入参: ticket_id

user_id = await get_user()
if not user_id:
    return json.dumps({"success": False, "error": "请先登录"}, ensure_ascii=False)

ticket_id = (params_kw.get('ticket_id') or '').strip()
if not ticket_id:
    return json.dumps({"success": False, "error": "缺少 ticket_id"}, ensure_ascii=False)

org_id = await get_userorgid()
ok, result = await ticket_detail(ticket_id, user_id, org_id)
if ok:
    return json.dumps({"success": True, "data": result}, ensure_ascii=False, default=str)
code, msg = result
return json.dumps({"success": False, "error": msg, "code": code}, ensure_ascii=False)