# ticket_claim.dspy - 运维认领工单（T7: human_pending→human_processing）
# 入参: ticket_id

user_id = await get_user()
if not user_id:
    return json.dumps({"success": False, "error": "请先登录"}, ensure_ascii=False)

ticket_id = (params_kw.get('ticket_id') or '').strip()
if not ticket_id:
    return json.dumps({"success": False, "error": "缺少 ticket_id"}, ensure_ascii=False)

ok, result = await ticket_claim(ticket_id, user_id)
if ok:
    return json.dumps({"success": True, "message": result.get('message', ''),
                       "data": result}, ensure_ascii=False)
code, msg = result
return json.dumps({"success": False, "error": msg, "code": code}, ensure_ascii=False)