From 6138987986b8f7e12a3f20bd7b139e376074bf4f Mon Sep 17 00:00:00 2001
From: hrx <18603305412@163.com>
Date: Thu, 9 Jul 2026 16:18:13 +0800
Subject: [PATCH] =?UTF-8?q?=E9=A6=96=E9=A1=B5=E6=9B=B4=E6=96=B0?=
MIME-Version: 1.0
Content-Type: text/plain; charset=UTF-8
Content-Transfer-Encoding: 8bit

---
 f/web-kboss/src/api/ncmatch/index.js          |  19 +
 .../components/FloatingBox/FloatingBox.vue    | 386 +++++++++++-
 f/web-kboss/src/router/index.js               |   1 +
 .../MobileFullScreenConsultDialog.vue         |  15 +
 .../src/views/homePage/dialog/talk/index.vue  | 261 +++++++--
 .../operation/consultingMangement/index.vue   | 553 +++++++++++++++++-
 6 files changed, 1159 insertions(+), 76 deletions(-)

diff --git a/f/web-kboss/src/api/ncmatch/index.js b/f/web-kboss/src/api/ncmatch/index.js
index 587f4d7..587a96b 100644
--- a/f/web-kboss/src/api/ncmatch/index.js
+++ b/f/web-kboss/src/api/ncmatch/index.js
@@ -163,6 +163,25 @@ export function reqApproveUserSearch(data){
   })
 }
 
+// 咨询表单状态切换
+export function reqUserInquiryStatusSwitch(data){
+  return request({
+    url: '/product/update_user_inquiry.dspy',
+    method: 'get',
+    headers: { 'Content-Type': 'application/json' },
+    params: data
+  })
+}
+// 咨询表单删除（批量 单个）
+export function reqUserInquiryDelete(data){
+  return request({
+    url: '/product/delete_user_inquiry.dspy',
+    method: 'get',
+    headers: { 'Content-Type': 'application/json' },
+    params: data
+  })
+}
+
 //政企审核 更新 /user/enterprise_audit_info_update.dspy
 
 export function reqEnterpriseUpdate(data){
diff --git a/f/web-kboss/src/components/FloatingBox/FloatingBox.vue b/f/web-kboss/src/components/FloatingBox/FloatingBox.vue
index 3996815..ac6a1fd 100644
--- a/f/web-kboss/src/components/FloatingBox/FloatingBox.vue
+++ b/f/web-kboss/src/components/FloatingBox/FloatingBox.vue
@@ -1,7 +1,7 @@
 <template>
   <div class="box">
     <div>
-      <div class="contener" v-if=" orgType == 2 || orgType == 3 || !userid">
+      <div class="contener" v-if="shouldShowFloatingConsult">
 
 
         <transition name="slide">
@@ -79,6 +79,7 @@ import axios from "axios";
 import {mapState} from "vuex";
 import {getCustomerOfSaleUserId} from "@/api/customer/vedio";
 import { getHomePath } from "@/views/setting/tools";
+import { reqNewHomeConsult } from "@/api/newHome";
 
 export default {
   // 组件的逻辑代码
@@ -149,7 +150,16 @@ export default {
     // console.log("路由展示~~~",this.$route)
 
   },
-  computed: {},
+  computed: {
+    shouldShowFloatingConsult() {
+      const isHomePage = [
+        '/homePage/index',
+        '/homePage/indexLast',
+        '/ncmatchHome/index'
+      ].includes(this.$route.path)
+      return isHomePage || this.orgType == 2 || this.orgType == 3 || !this.userid
+    }
+  },
   methods: {
     // 让模板中可以直接调用 getHomePath()
     getHomePath,
@@ -245,7 +255,376 @@ export default {
       this.isShowChangeChat = true
     },
     openAiConsult() {
-      window.dispatchEvent(new CustomEvent('kboss-open-ai-chat'))
+      this.resetYunbaoChatInstance()
+      this.installYunbaoChat()
+      window.YunbaoChat.init({
+        avatarUrl: require('./img/ocai.jpg'),
+        name: '云宝小助手'
+      })
+      window.YunbaoChat.open()
+    },
+    resetYunbaoChatInstance() {
+      const oldModal = document.getElementById('yunbaoModal')
+      const oldStyle = document.getElementById('yunbao-chat-css')
+      if (oldModal) oldModal.remove()
+      if (oldStyle) oldStyle.remove()
+      window.YunbaoChat = null
+    },
+    installYunbaoChat() {
+      if (window.YunbaoChat && document.getElementById('yunbaoModal')) return
+      if (window.YunbaoChat && !document.getElementById('yunbaoModal')) {
+        window.YunbaoChat = null
+      }
+
+      const vm = this
+      window.YunbaoChat = {
+        _inited: false,
+        _chatInited: false,
+        _selectedProduct: '',
+        _config: {},
+        init(config = {}) {
+          if (this._inited) return
+          this._inited = true
+          this._config = Object.assign({
+            avatarUrl: '',
+            name: '云宝小助手',
+            submitUrl: '',
+            products: [
+              { key: 'E投标', intro: '适配全品类电子招投标场景的线上投标工具，支持在线完成信息注册、标书获取、文件编制、加密提交全流程操作。实时同步招标变更与澄清信息，保障投标过程安全可追溯。' },
+              { key: 'E招标', intro: '全流程电子化招标交易核心工具，支持多品类招标业务线上开展，实现招投标全过程无纸化运行。搭载多CA互认、在线清标、电子保函等实用功能，保障招标合规高效。' },
+              { key: 'E评标', intro: '智能化线上评审系统，覆盖专家签到、清标比对、符合性评审、打分汇总、报告生成全流程。支持标书交叉比对、废标在线操作与澄清收发，提升评标效率与规范性。' },
+              { key: '采伐智审', intro: '面向林业管理的行业智能体，可在线完成采伐申请材料的智能核验，自动比对采伐范围、树种、蓄积量等核心指标与合规要求，快速识别违规申请，助力林业资源可持续利用。' },
+              { key: '燃机智慧监盘', intro: '能源领域工业智能体，实时采集燃机运行的温度、压力、振动等多维度数据，通过AI算法识别异常运行征兆，提前预判潜在故障，保障燃机稳定运行，降低运维成本。' },
+              { key: '电价预测', intro: '面向能源行业的预测智能体，结合历史电价数据、供需变化、政策调整、天气影响等多维度变量，通过机器学习模型实现不同周期的电价精准预测，帮助电力企业优化收益管理。' },
+              { key: 'AI漫剧制作', intro: '互联网内容创作智能体，覆盖从剧本生成、分镜拆解、素材生成到视频合成的全流程制作。支持工业化批量生产，帮助中小团队低成本快速产出AI漫画作品，大幅降低创作门槛。' },
+              { key: '合同智能审查', intro: 'AI驱动的办公智能体，可快速识别合同中的风险条款、表述歧义、合规漏洞，自动标注问题位置并给出修改建议。支持多类型合同模板适配，大幅缩短人工审查时长。' },
+              { key: '投策智能体', intro: '面向企业投资决策的辅助智能体，整合多维度市场数据、行业趋势与政策信息，通过算法模拟不同决策场景的收益与风险，自动生成可视化分析报告，提升投资方案科学性。' }
+            ],
+            pages: {
+              '合同智能审查': '/homePage/agentStore/contractCase',
+              '投策智能体': '/homePage/agentStore/decisionCase'
+            }
+          }, config)
+          this.injectCSS()
+          this.injectHTML()
+          this.bindBaseEvents()
+        },
+        open() {
+          const modal = document.getElementById('yunbaoModal')
+          if (!modal) return
+          modal.querySelectorAll('.yb-chat-avatar img,.yb-chat-msg-avatar img').forEach((img) => {
+            img.src = this._config.avatarUrl
+          })
+          modal.classList.add('active')
+          if (!this._chatInited) {
+            this._chatInited = true
+            this.initChat()
+          }
+        },
+        close() {
+          const modal = document.getElementById('yunbaoModal')
+          if (modal) modal.classList.remove('active')
+        },
+        injectCSS() {
+          if (document.getElementById('yunbao-chat-css')) return
+          const style = document.createElement('style')
+          style.id = 'yunbao-chat-css'
+          style.textContent = vm.getYunbaoChatCSS()
+          document.head.appendChild(style)
+        },
+        injectHTML() {
+          if (document.getElementById('yunbaoModal')) return
+          const div = document.createElement('div')
+          div.innerHTML = vm.getYunbaoChatHTML(this._config)
+          document.body.appendChild(div.firstElementChild)
+        },
+        bindBaseEvents() {
+          const modal = document.getElementById('yunbaoModal')
+          const closeBtn = document.getElementById('yunbaoCloseBtn')
+          if (modal) {
+            modal.addEventListener('click', (event) => {
+              if (event.target === modal) this.close()
+            })
+          }
+          if (closeBtn) closeBtn.addEventListener('click', () => this.close())
+        },
+        initChat() {
+          const body = document.getElementById('yunbaoChatBody')
+          if (!body) return
+          body.innerHTML = ''
+          setTimeout(() => {
+            this.addBotMsg('嗨～我是云宝 👋<br>请问您想随便看看，还是直接聊聊需求？', [
+              { text: '随便看看', action: 'browse' },
+              { text: '直接聊聊需求', action: 'direct' }
+            ])
+          }, 200)
+        },
+        addBotMsg(html, options = [], displayType = '') {
+          const body = document.getElementById('yunbaoChatBody')
+          if (!body) return
+
+          const msg = document.createElement('div')
+          msg.className = 'yb-chat-msg'
+          const type = displayType || (options[0] && options[0].type) || ''
+          let optionHtml = ''
+          if (options.length) {
+            if (type === 'cards') {
+              optionHtml = `<div class="yb-chat-product-cards">${options.map(item => `
+                <div class="yb-chat-product-card" data-action="${item.action || ''}" data-param="${item.param || ''}" data-url="${item.url || ''}" data-text="${item.text || ''}">
+                  <div class="yb-chat-product-card-title">${item.text}</div>
+                  <div class="yb-chat-product-card-desc">${item.desc || ''}</div>
+                  <span class="yb-chat-product-card-link">查看更多 →</span>
+                </div>
+              `).join('')}</div>`
+            } else if (type === 'tags') {
+              optionHtml = `<div class="yb-chat-tag-options">${options.map(item => `<button class="yb-chat-tag-btn" data-action="${item.action || ''}" data-param="${item.param || ''}" data-text="${item.text || ''}">${item.text}</button>`).join('')}</div>`
+            } else {
+              optionHtml = `<div class="yb-chat-options">${options.map(item => `<button class="${item.primary ? 'yb-chat-option-btn primary' : 'yb-chat-option-btn'}" data-action="${item.action || ''}" data-param="${item.param || ''}" data-text="${item.text || ''}">${item.text}</button>`).join('')}</div>`
+            }
+          }
+          msg.innerHTML = `
+            <div class="yb-chat-msg-avatar"><img src="${this._config.avatarUrl}" alt="云宝"></div>
+            <div>
+              <div class="yb-chat-msg-bubble">${html}</div>
+              ${optionHtml}
+            </div>
+          `
+          body.appendChild(msg)
+          body.scrollTop = body.scrollHeight
+          msg.querySelectorAll('[data-action]').forEach(btn => {
+            btn.addEventListener('click', () => this.handleAction(btn.getAttribute('data-action'), btn.getAttribute('data-param'), btn.getAttribute('data-text') || btn.innerText.trim(), btn.getAttribute('data-url')))
+          })
+        },
+        addUserMsg(text) {
+          const body = document.getElementById('yunbaoChatBody')
+          if (!body) return
+
+          const msg = document.createElement('div')
+          msg.className = 'yb-chat-msg yb-chat-msg-user'
+          msg.innerHTML = `<div class="yb-chat-msg-avatar yb-chat-user-avatar"><span>👤</span></div><div class="yb-chat-msg-bubble">${text}</div>`
+          body.appendChild(msg)
+          body.scrollTop = body.scrollHeight
+        },
+        handleAction(action, param, text, url) {
+          this.addUserMsg(text || param)
+          if (action === 'retrySubmit') {
+            setTimeout(() => this.submitForm(), 200)
+            return
+          }
+          if (action === 'browse') {
+            setTimeout(() => {
+              this.addBotMsg('好的～为您推荐我们的热门产品 👇', [
+                { text: 'E投标', desc: '更智能的标书写作引擎', action: 'goExternal', url: 'https://bid-ocai-v2.jinan.opencomputing.cn/', type: 'cards' },
+                { text: '合同智能审查', desc: 'AI驱动合同风险审查，效率提升60%+', action: 'goContract', type: 'cards' },
+                { text: '投策智能体', desc: '分钟级投研分析，精准辅助投资决策', action: 'goInvest', type: 'cards' }
+              ])
+              setTimeout(() => {
+                this.addBotMsg('或者您还有其他想了解的产品吗？', this.getProductTags(), 'tags')
+              }, 1200)
+            }, 200)
+            return
+          }
+          if (action === 'direct') {
+            setTimeout(() => {
+              this.addBotMsg('您想了解哪方面的产品或服务呢？', this.getProductTags(), 'tags')
+            }, 200)
+            return
+          }
+          if (action === 'goContract') {
+            vm.$router.push(this._config.pages['合同智能审查'] || '/homePage/agentStore/contractCase').catch(() => {})
+            this.close()
+            setTimeout(() => {
+              this.addBotMsg('已为您打开合同智能审查页面 📄<br>还有其他想了解的吗？', this.getProductTags(), 'tags')
+            }, 200)
+            return
+          }
+          if (action === 'goExternal') {
+            window.open(url, '_blank')
+            setTimeout(() => {
+              this.addBotMsg('已为您打开相关页面。还有其他想了解的吗？', this.getProductTags(), 'tags')
+            }, 200)
+            return
+          }
+          if (action === 'goInvest') {
+            vm.$router.push(this._config.pages['投策智能体'] || '/homePage/agentStore/decisionCase').catch(() => {})
+            this.close()
+            setTimeout(() => {
+              this.addBotMsg('已为您打开投策智能体页面 📊<br>还有其他想了解的吗？', this.getProductTags(), 'tags')
+            }, 200)
+            return
+          }
+          if (action === 'productIntro') {
+            this._selectedProduct = param
+            const intro = this.getProductIntro(param)
+            setTimeout(() => {
+              this.addBotMsg(intro)
+              setTimeout(() => this.addContactForm(), 800)
+            }, 200)
+            return
+          }
+        },
+        getProductTags() {
+          return this._config.products.map(item => ({
+            text: item.key,
+            action: 'productIntro',
+            param: item.key
+          }))
+        },
+        getProductIntro(key) {
+          const product = this._config.products.find(item => item.key === key)
+          return product ? product.intro : '这是一款优秀的AI产品，欢迎进一步了解！'
+        },
+        addContactForm() {
+          const body = document.getElementById('yunbaoChatBody')
+          if (!body) return
+
+          const form = document.createElement('div')
+          form.className = 'yb-chat-msg'
+          form.innerHTML = `
+            <div class="yb-chat-msg-avatar"><img src="${this._config.avatarUrl}" alt="云宝"></div>
+            <div>
+              <div class="yb-chat-msg-bubble">
+                请留下您的联系方式，我们的顾问将尽快与您联系 😊
+                <div class="yb-chat-form">
+                  <input type="text" class="yb-chat-form-input" id="yunbaoChatName" placeholder="您的姓名">
+                  <input type="tel" class="yb-chat-form-input" id="yunbaoChatPhone" placeholder="联系电话">
+                  <input type="text" class="yb-chat-form-input" id="yunbaoChatCompany" placeholder="公司名称">
+                  <button class="yb-chat-form-submit" id="yunbaoChatSubmit">提交咨询</button>
+                  <div class="yb-chat-form-tip">信息仅用于顾问联系</div>
+                </div>
+              </div>
+            </div>
+          `
+          body.appendChild(form)
+          body.scrollTop = body.scrollHeight
+          document.getElementById('yunbaoChatSubmit').addEventListener('click', () => this.submitForm())
+        },
+        async submitForm() {
+          const name = document.getElementById('yunbaoChatName').value.trim()
+          const phone = document.getElementById('yunbaoChatPhone').value.trim()
+          const company = document.getElementById('yunbaoChatCompany').value.trim()
+          const submitBtn = document.getElementById('yunbaoChatSubmit')
+          if (!name || !phone) {
+            this.addBotMsg('请先填写姓名和联系电话哦～')
+            return
+          }
+          if (!/^1[3-9]\d{9}$/.test(phone)) {
+            this.addBotMsg('请输入正确的 11 位手机号哦～')
+            return
+          }
+          if (submitBtn && submitBtn.disabled) return
+
+          if (submitBtn) {
+            submitBtn.disabled = true
+            submitBtn.innerText = '提交中...'
+          }
+
+          this.addUserMsg('已提交联系方式')
+          const data = {
+            custom_type: '1',
+            name,
+            phone,
+            company,
+            email: '',
+            content: this._selectedProduct ? `我想咨询关于【${this._selectedProduct}】的产品信息` : '云宝对话咨询',
+            source: '官网',
+            url_link: window.location.href
+          }
+
+          try {
+            const response = await reqNewHomeConsult(data)
+            if (response && response.status) {
+              this.addBotMsg('收到！我们的顾问将尽快与您联系 🎉<br>感谢您的信任！')
+              return
+            }
+            this.addBotMsg((response && response.msg) || '提交失败了，您可以稍后重试。', [
+              { text: '重新提交', action: 'retrySubmit', primary: true }
+            ])
+          } catch (error) {
+            this.addBotMsg('网络开小差了，提交失败，您可以重试一次。', [
+              { text: '重新提交', action: 'retrySubmit', primary: true }
+            ])
+          } finally {
+            if (submitBtn) {
+              submitBtn.disabled = false
+              submitBtn.innerText = '提交咨询'
+            }
+          }
+        }
+      }
+    },
+    getYunbaoChatHTML(config) {
+      return `
+        <div id="yunbaoModal" class="yb-assistant-modal-overlay">
+          <div class="yb-assistant-modal">
+            <div class="yb-assistant-modal-header">
+              <div class="yb-chat-avatar"><img src="${config.avatarUrl}" alt="云宝"></div>
+              <div class="yb-chat-header-info">
+                <div class="yb-chat-header-name">${config.name}</div>
+                <div class="yb-chat-header-status">在线</div>
+              </div>
+              <button class="yb-assistant-close-btn" id="yunbaoCloseBtn">
+                <svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2"><path d="M18 6L6 18M6 6l12 12"/></svg>
+              </button>
+            </div>
+            <div class="yb-chat-body" id="yunbaoChatBody"></div>
+          </div>
+        </div>
+      `
+    },
+    getYunbaoChatCSS() {
+      return `
+        .yb-assistant-modal-overlay{position:fixed;bottom:100px;right:24px;z-index:9999;display:none}
+        .yb-assistant-modal-overlay.active{display:block}
+        .yb-assistant-modal{background:rgba(255,255,255,0.85);backdrop-filter:blur(20px);-webkit-backdrop-filter:blur(20px);border-radius:20px;width:400px;height:560px;display:flex;flex-direction:column;overflow:hidden;box-shadow:0 8px 32px rgba(59,130,246,0.08),0 0 0 1px rgba(255,255,255,0.6) inset;border:1px solid rgba(255,255,255,0.5);animation:ybChatSlideIn 0.35s cubic-bezier(0.34,1.56,0.64,1)}
+        @keyframes ybChatSlideIn{from{opacity:0;transform:translateY(20px) scale(0.95)}to{opacity:1;transform:translateY(0) scale(1)}}
+        @keyframes ybToastIn{from{opacity:0;transform:translateX(-50%) translateY(-10px)}to{opacity:1;transform:translateX(-50%) translateY(0)}}
+        @keyframes ybToastOut{from{opacity:1;transform:translateX(-50%) translateY(0)}to{opacity:0;transform:translateX(-50%) translateY(-10px)}}
+        .yb-assistant-modal-header{background:linear-gradient(135deg,rgba(240,247,255,0.9) 0%,rgba(255,255,255,0.7) 100%);backdrop-filter:blur(10px);padding:16px 20px;display:flex;align-items:center;gap:12px;flex-shrink:0;border-bottom:1px solid rgba(59,130,246,0.08)}
+        .yb-chat-avatar{width:48px;height:48px;border-radius:50%;overflow:visible;flex-shrink:0;display:flex;align-items:center;justify-content:center}
+        .yb-chat-avatar img{width:48px;height:48px;object-fit:contain;display:block}
+        .yb-chat-header-info{flex:1}
+        .yb-chat-header-name{font-size:15px;font-weight:600;color:#1e293b}
+        .yb-chat-header-status{font-size:12px;color:#64748b;display:flex;align-items:center;gap:4px}
+        .yb-chat-header-status:before{content:"";width:6px;height:6px;border-radius:50%;background:#22c55e;box-shadow:0 0 6px rgba(34,197,94,0.4)}
+        .yb-assistant-close-btn{width:32px;height:32px;background:rgba(0,0,0,0.04);border-radius:50%;display:flex;align-items:center;justify-content:center;cursor:pointer;transition:all 0.2s;border:none}
+        .yb-assistant-close-btn:hover{background:rgba(0,0,0,0.08)}
+        .yb-assistant-close-btn svg{width:18px;height:18px;stroke:#64748b}
+        .yb-chat-body{flex:1;overflow-y:auto;padding:20px;display:flex;flex-direction:column;gap:16px;background:linear-gradient(180deg,rgba(240,247,255,0.3) 0%,rgba(255,255,255,0.1) 100%)}
+        .yb-chat-body::-webkit-scrollbar{width:4px}
+        .yb-chat-body::-webkit-scrollbar-thumb{background:rgba(59,130,246,0.15);border-radius:4px}
+        .yb-chat-msg{display:flex;gap:10px;animation:ybChatMsgIn 0.3s ease}
+        @keyframes ybChatMsgIn{from{opacity:0;transform:translateY(8px)}to{opacity:1;transform:translateY(0)}}
+        .yb-chat-msg-avatar{width:40px;height:40px;border-radius:50%;overflow:visible;flex-shrink:0;margin-top:2px;display:flex;align-items:center;justify-content:center}
+        .yb-chat-msg-avatar img{width:40px;height:40px;object-fit:contain;display:block}
+        .yb-chat-user-avatar{background:#e2e8f0;font-size:16px;overflow:hidden}
+        .yb-chat-user-avatar span{display:flex;align-items:center;justify-content:center;width:100%;height:100%}
+        .yb-chat-msg-bubble{background:#fff;border-radius:16px 16px 16px 4px;padding:12px 16px;font-size:14px;line-height:1.6;color:#334155;max-width:300px;box-shadow:0 1px 3px rgba(0,0,0,0.06)}
+        .yb-chat-msg-user{flex-direction:row-reverse}
+        .yb-chat-msg-user .yb-chat-msg-bubble{background:#1e293b;color:#fff;border-radius:16px 16px 4px 16px}
+        .yb-chat-options{display:flex;flex-wrap:wrap;gap:8px;margin-top:8px}
+        .yb-chat-option-btn{padding:8px 16px;border-radius:20px;border:1px solid rgba(59,130,246,0.2);background:rgba(255,255,255,0.8);backdrop-filter:blur(4px);font-size:13px;color:#3b82f6;cursor:pointer;transition:all 0.2s;white-space:nowrap}
+        .yb-chat-option-btn:hover{border-color:#3b82f6;background:rgba(59,130,246,0.06);box-shadow:0 2px 8px rgba(59,130,246,0.1)}
+        .yb-chat-option-btn.primary{background:linear-gradient(135deg,#3b82f6,#2563eb);color:#fff;border-color:transparent;box-shadow:0 2px 8px rgba(59,130,246,0.25)}
+        .yb-chat-product-cards{display:flex;flex-direction:column;gap:10px;margin-top:10px}
+        .yb-chat-product-card{background:rgba(255,255,255,0.7);border:1px solid rgba(59,130,246,0.1);border-radius:12px;padding:10px 14px!important;height:92px!important;min-height:92px!important;max-height:92px!important;cursor:pointer;transition:all 0.2s;backdrop-filter:blur(4px);box-sizing:border-box;overflow:hidden;display:flex!important;flex-direction:column;justify-content:flex-start}
+        .yb-chat-product-card:hover{border-color:rgba(59,130,246,0.25);background:rgba(255,255,255,0.9);box-shadow:0 4px 16px rgba(59,130,246,0.08);transform:translateY(-1px)}
+        .yb-chat-product-card-title{font-size:14px;font-weight:600;color:#1e293b;margin-bottom:4px;line-height:1.3}
+        .yb-chat-product-card-desc{font-size:12px;color:#64748b;line-height:1.35;margin-bottom:6px;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden}
+        .yb-chat-product-card-link{font-size:12px;color:#3b82f6;font-weight:500;display:inline-flex;align-items:center;gap:4px;line-height:1.2}
+        .yb-chat-tag-options{display:flex;flex-wrap:wrap;gap:6px;margin-top:8px}
+        .yb-chat-tag-btn{padding:6px 12px;border-radius:16px;border:1px solid rgba(59,130,246,0.15);background:rgba(255,255,255,0.7);font-size:12px;color:#3b82f6;cursor:pointer;transition:all 0.2s;backdrop-filter:blur(4px)}
+        .yb-chat-tag-btn:hover{border-color:#3b82f6;background:rgba(59,130,246,0.06);box-shadow:0 2px 8px rgba(59,130,246,0.1)}
+        .yb-chat-form{margin-top:10px;display:flex;flex-direction:column;gap:10px}
+        .yb-chat-form-input{width:100%;padding:10px 14px;border:1px solid rgba(59,130,246,0.15);border-radius:10px;font-size:13px;color:#1e293b;background:rgba(255,255,255,0.8);outline:none;transition:all 0.2s;box-sizing:border-box}
+        .yb-chat-form-input:focus{border-color:#3b82f6;box-shadow:0 0 0 3px rgba(59,130,246,0.08);background:#fff}
+        .yb-chat-form-input::placeholder{color:#94a3b8}
+        .yb-chat-form-submit{width:100%;padding:10px;background:#1a1a2e;color:#fff;border:none;border-radius:9999px;font-size:14px;font-weight:500;cursor:pointer;transition:all 0.2s;box-shadow:0 2px 8px rgba(26,26,46,0.2)}
+        .yb-chat-form-submit:hover{background:#0f0f1a;box-shadow:0 4px 12px rgba(26,26,46,0.3);transform:translateY(-1px)}
+        .yb-chat-form-submit:disabled{background:#cbd5e1;box-shadow:none;cursor:not-allowed}
+        .yb-chat-form-tip{font-size:11px;color:#94a3b8;text-align:center}
+        @media(max-width:480px){.yb-assistant-modal{width:calc(100vw - 32px);height:calc(100vh - 140px);right:0}.yb-assistant-modal-overlay{right:16px;bottom:90px}}
+      `
     },
     //关闭弹窗
     closeWindow() {
@@ -345,6 +724,7 @@ export default {
 </script>
 <style lang="scss" scoped>
 .box {
+  
   .contener {
     .dialog {
       width: 400px;
diff --git a/f/web-kboss/src/router/index.js b/f/web-kboss/src/router/index.js
index 6d853a4..f662768 100644
--- a/f/web-kboss/src/router/index.js
+++ b/f/web-kboss/src/router/index.js
@@ -179,6 +179,7 @@ export const constantRoutes = [
       title: "H5关于我们", fullPath: "/h5about/index",
     },
   },
+
   {
     path: '/beforeLogin',
     name: 'BeforeLogin',
diff --git a/f/web-kboss/src/views/H5/components/H5_dialog/MobileFullScreenConsultDialog.vue b/f/web-kboss/src/views/H5/components/H5_dialog/MobileFullScreenConsultDialog.vue
index 9418ee1..13350f3 100644
--- a/f/web-kboss/src/views/H5/components/H5_dialog/MobileFullScreenConsultDialog.vue
+++ b/f/web-kboss/src/views/H5/components/H5_dialog/MobileFullScreenConsultDialog.vue
@@ -429,6 +429,13 @@ export default {
     margin-bottom: 18px;
   }
 
+  ::v-deep .el-form-item__content,
+  ::v-deep .el-input,
+  ::v-deep .el-select,
+  ::v-deep .el-textarea {
+    width: 100%;
+  }
+
   ::v-deep .el-form-item__label {
     padding-bottom: 6px;
     font-size: 13px;
@@ -465,6 +472,7 @@ export default {
   display: grid;
   grid-template-columns: repeat(3, minmax(0, 1fr));
   gap: 8px;
+  width: 100%;
 }
 
 .option-item {
@@ -473,6 +481,10 @@ export default {
   border: 1px solid #e5e7eb;
   border-radius: 10px;
   white-space: nowrap;
+  box-sizing: border-box;
+  display: flex;
+  align-items: center;
+  width: 100%;
 
   ::v-deep .el-radio__label {
     padding-left: 6px;
@@ -489,6 +501,7 @@ export default {
   display: flex;
   flex-direction: column;
   gap: 8px;
+  width: 100%;
 }
 
 .direction-item {
@@ -498,6 +511,8 @@ export default {
   padding: 10px;
   display: flex;
   align-items: flex-start;
+  width: 100%;
+  box-sizing: border-box;
 
   ::v-deep .el-checkbox__label {
     display: inline-flex;
diff --git a/f/web-kboss/src/views/homePage/dialog/talk/index.vue b/f/web-kboss/src/views/homePage/dialog/talk/index.vue
index f6fb461..1d6eeb6 100644
--- a/f/web-kboss/src/views/homePage/dialog/talk/index.vue
+++ b/f/web-kboss/src/views/homePage/dialog/talk/index.vue
@@ -3,7 +3,7 @@
     <el-dialog
       title="联系销售"
       :visible="dialogVisible"
-      width="580px"
+      width="400px"
       center
       append-to-body
       :close-on-click-modal="false"
@@ -15,34 +15,64 @@
       <div class="talk-body">
         <div class="talk-form">
           <el-form ref="ruleForm" :rules="rules" label-position="top" label-width="80px" :model="addData">
-            <el-form-item label="需求描述">
-              <el-input :autosize="{ minRows: 4, maxRows: 4 }" type="textarea" v-model="addData.content" placeholder="请输入您的具体需求"></el-input>
-            </el-form-item>
-            <el-form-item label="客户类型">
-              <el-radio v-model="addData.custom_type" label="1">企业</el-radio>
-              <el-radio v-model="addData.custom_type" label="0">个人</el-radio>
-            </el-form-item>
             <div class="form-grid">
-              <el-form-item label="联系人姓名" prop="name">
-                <el-input v-model="addData.name" placeholder="请输入联系人姓名"></el-input>
+              <el-form-item label="1. 请填写您的姓名" prop="name">
+                <el-input v-model.trim="addData.name" maxlength="20" placeholder="请输入您的姓名"></el-input>
               </el-form-item>
-              <el-form-item prop="phone" label="联系人手机">
-                <el-input v-model="addData.phone" placeholder="请输入联系人手机"></el-input>
+              <el-form-item prop="phone" label="2. 请填写您的联系方式">
+                <el-input v-model.trim="addData.phone" maxlength="11" placeholder="请输入您的联系电话"></el-input>
               </el-form-item>
-              <el-form-item v-show="addData.custom_type==='1'" label="公司名称" class="form-item--compact">
-                <el-input v-model="addData.company" placeholder="请输入公司名称"></el-input>
+              <el-form-item label="3. 请填写您的邮箱" prop="email" class="form-item--compact">
+                <el-input v-model.trim="addData.email" maxlength="60" placeholder="请输入您的邮箱"></el-input>
               </el-form-item>
-              <el-form-item label="联系人邮箱" class="form-item--compact">
-                <el-input v-model="addData.email" placeholder="请输入联系人邮箱"></el-input>
+              <el-form-item label="4. 请填写您的公司名称" prop="company" class="form-item--compact">
+                <el-input v-model.trim="addData.company" maxlength="80" placeholder="请输入您的公司名称"></el-input>
+              </el-form-item>
+              <el-form-item label="5. 请选择您的企业类型（单选）" prop="enterprise_type" class="form-item--full">
+                <el-radio-group v-model="addData.enterprise_type" class="option-grid">
+                  <el-radio
+                    v-for="item in enterpriseOptions"
+                    :key="item.id"
+                    :label="item.id"
+                    class="option-item"
+                  >
+                    {{ item.name }}
+                  </el-radio>
+                </el-radio-group>
+              </el-form-item>
+              <el-form-item label="6. 请选择您所在的省份（单选）" prop="region" class="form-item--full">
+                <el-select
+                  v-model="addData.region"
+                  filterable
+                  placeholder="输入省份名称或拼音首字母搜索..."
+                  class="full-select"
+                >
+                  <el-option
+                    v-for="item in provinceOptions"
+                    :key="item.id"
+                    :label="item.name"
+                    :value="item.id"
+                  />
+                </el-select>
+              </el-form-item>
+              <el-form-item label="7. 如果您有其他问题需要咨询，请留言" class="form-item--message">
+                <el-input
+                  v-model.trim="addData.content"
+                  type="textarea"
+                  :autosize="{ minRows: 3, maxRows: 5 }"
+                  maxlength="500"
+                  show-word-limit
+                  placeholder="请输入您想咨询的内容..."
+                ></el-input>
               </el-form-item>
             </div>
           </el-form>
           <el-checkbox class="agreement-checkbox" v-model="checked">
-            勾选表示：您同意<span v-if="JSON.stringify(logoInfoNew)!=='{}'">{{ logoInfoNew.home.bannerTitle }}</span>及其授权的合作伙伴通过您填写的联系方式联系您。
+            您填写的信息仅用于本次业务对接沟通，公司将严格落实信息安全保护机制，不泄露、不滥用您的任何个人资料。
           </el-checkbox>
         </div>
-        <div class="qcode"> 
-          <img v-if="JSON.stringify(logoInfoNew)!=='{}'" :src="logoInfoNew.home.qrCode" alt="">
+        <div v-if="qrCodeUrl" class="qcode">
+          <img :src="qrCodeUrl" alt="官方客服二维码">
           <span>扫码添加官方客服</span>
         </div>
       </div>
@@ -57,28 +87,48 @@
 import Vue from 'vue'
 import {mapState} from "vuex";
 import {reqNewHomeConsult} from "@/api/newHome";
+import {reqConsultForm} from "@/api/H5";
 
 export default Vue.extend({
   name: "talk",
   data() {
+    const validatePhone = (rule, value, callback) => {
+      if (!value) {
+        callback(new Error('请输入联系电话'))
+      } else if (!/^1[3-9]\d{9}$/.test(value)) {
+        callback(new Error('请输入正确的手机号'))
+      } else {
+        callback()
+      }
+    }
+
     return {
       rules: {
         name: [
           {required: true, message: '请输入姓名', trigger: 'blur'},
         ],
         phone: [
-          {required: true, message: '请输入手机号', trigger: 'change'},
-          {
-            pattern: /^1[3-9]\d{9}$/,
-            message: '请输入正确的手机号码',
-            trigger: 'blur'
-          }
+          {required: true, validator: validatePhone, trigger: 'blur'}
+        ],
+        email: [
+          {required: true, message: '请输入邮箱', trigger: 'blur'},
+          {type: 'email', message: '请输入正确的邮箱地址', trigger: 'blur'}
+        ],
+        company: [
+          {required: true, message: '请输入公司名称', trigger: 'blur'}
+        ],
+        enterprise_type: [
+          {required: true, message: '请选择企业类型', trigger: 'change'}
+        ],
+        region: [
+          {required: true, message: '请选择所在省份', trigger: 'change'}
         ]
-
       },
       addBtnLoading: false,
       checked: false,
       dialogVisible: false,
+      enterpriseOptions: [],
+      provinceOptions: [],
       addData: {
         content: '',//需求内容
         custom_type: "1",//客户类型 0-个人 1-企业
@@ -86,6 +136,8 @@ export default Vue.extend({
         phone: "",//手机号
         company: "",//公司名称
         email: "",//邮箱
+        enterprise_type: '',
+        region: '',
       },
       labelPosition: 'right',
       formLabelAlign: {
@@ -100,10 +152,54 @@ export default Vue.extend({
       immediate: true,
       handler(value) {
         this.dialogVisible = value
+        if (value) {
+          this.fetchConsultOptions()
+        }
       }
     }
   },
   methods: {
+    getDefaultFormData() {
+      return {
+        content: '',
+        custom_type: '1',
+        name: '',
+        phone: '',
+        company: '',
+        email: '',
+        enterprise_type: '',
+        region: '',
+      }
+    },
+    normalizeDictOptions(list, type) {
+      return list
+        .filter(item => item && item.dict_type === type)
+        .sort((a, b) => Number(a.sort_order || 0) - Number(b.sort_order || 0))
+        .map(item => ({
+          id: item.dict_key,
+          name: item.dict_value
+        }))
+    },
+    extractConsultOptionList(res) {
+      if (res && Array.isArray(res.data)) return res.data
+      if (res && res.data && Array.isArray(res.data.data)) return res.data.data
+      return []
+    },
+    async fetchConsultOptions() {
+      try {
+        const res = await reqConsultForm()
+        const list = this.extractConsultOptionList(res)
+        if (!list.length) return
+
+        const enterpriseOptions = this.normalizeDictOptions(list, 'enterprise_type')
+        const provinceOptions = this.normalizeDictOptions(list, 'region')
+
+        if (enterpriseOptions.length) this.enterpriseOptions = enterpriseOptions
+        if (provinceOptions.length) this.provinceOptions = provinceOptions
+      } catch (error) {
+        // 字典接口异常时保持当前选项，避免影响基础提交。
+      }
+    },
     handleDialogVisibleUpdate(value) {
       this.dialogVisible = value;
       if (!value) {
@@ -113,7 +209,6 @@ export default Vue.extend({
     cancelBtn() {
       this.dialogVisible = false;
       this.$store.commit('setShowTalk', false);
-      console.log("取消按钮被点击了");
     },
     confirmBtn() {
       if (!this.checked) {
@@ -123,8 +218,12 @@ export default Vue.extend({
       this.$refs['ruleForm'].validate((valid) => {
         if (valid) {
           this.addBtnLoading = true
-          this.addData.url_link = window.location.href
-          reqNewHomeConsult(this.addData).then(response => {
+          const submitData = {
+            ...this.addData,
+            source: '官网',
+            url_link: window.location.href
+          }
+          reqNewHomeConsult(submitData).then(response => {
             this.addBtnLoading = false
             if (response.status) {
               this.$message({
@@ -132,14 +231,8 @@ export default Vue.extend({
                 message: '感谢您关注人工智能服务平台，我们将尽快联系您！~'
               });
               this.$store.commit('setShowTalk', false);
-              this.addData = {
-                content: '',
-                custom_type: "1",
-                name: "",
-                phone: "",
-                company: "",
-                email: "",
-              }
+              this.addData = this.getDefaultFormData()
+              this.checked = false
             } else {
               this.$message.error(response.msg || '提交失败，请稍后再试！');
             }
@@ -161,6 +254,11 @@ export default Vue.extend({
       showTalk: (state) => state.product.showTalk,
       logoInfoNew: state => state.product.logoInfoNew,
     }),
+    qrCodeUrl() {
+      return this.logoInfoNew && this.logoInfoNew.home && this.logoInfoNew.home.qrCode
+        ? this.logoInfoNew.home.qrCode
+        : ''
+    },
   },
 })
 </script>
@@ -171,7 +269,8 @@ export default Vue.extend({
   border-radius: 22px;
   overflow: hidden;
   box-shadow: 0 24px 70px rgba(15, 23, 42, 0.18);
-  z-index: 99999999999999999!important;
+  // z-index: 99999999999999999!important;
+  width: 600px !important;
 
 }
 
@@ -197,7 +296,7 @@ export default Vue.extend({
 }
 
 ::v-deep .el-dialog__body {
-  padding: 6px 22px 4px;
+  padding: 6px 24px 4px;
 }
 
 ::v-deep .el-form-item__label {
@@ -209,7 +308,14 @@ export default Vue.extend({
 }
 
 ::v-deep .el-form-item {
-  margin-bottom: 14px;
+  margin-bottom: 18px;
+}
+
+::v-deep .el-form-item__error {
+  position: static;
+  padding-top: 6px;
+  line-height: 1.25;
+  font-size: 12px;
 }
 
 ::v-deep .el-input__inner,
@@ -241,26 +347,70 @@ export default Vue.extend({
   position: relative;
   min-height: 430px;
   padding-bottom: 8px;
+  display: block;
 }
 
 .talk-form {
+  width: 100%;
   min-width: 0;
   padding-right: 0;
 }
 
+::v-deep .talk-form .el-form-item__content,
+::v-deep .talk-form .el-input,
+::v-deep .talk-form .el-select,
+::v-deep .talk-form .el-textarea {
+  width: 100%;
+}
+
 .form-grid {
   display: block;
 }
 
 .form-item--compact {
-  width: calc(100% - 164px);
+  width: 100%;
+}
+
+.form-item--full {
+  width: 100%;
+}
+
+.form-item--message {
+  width: calc(100% - 184px);
+}
+
+.full-select {
+  width: 100%;
+}
+
+.option-grid {
+  display: grid;
+  grid-template-columns: repeat(3, minmax(0, 1fr));
+  gap: 8px;
+  width: 100%;
+}
+
+.option-item {
+  margin-right: 0 !important;
+  padding: 9px 8px;
+  border: 1px solid #e5eaf3;
+  border-radius: 12px;
+  white-space: nowrap;
+  box-sizing: border-box;
+  width: 100%;
+
+  ::v-deep .el-radio__label {
+    padding-left: 6px;
+    color: #374151;
+    font-size: 13px;
+  }
 }
 
 .agreement-checkbox {
   margin-top: 8px;
-  max-width: calc(100% - 164px);
+  max-width: calc(100% - 184px);
   display: inline-flex;
-  align-items: center;
+  align-items: flex-start;
 
   ::v-deep .el-checkbox__label {
     color: #6b7280;
@@ -270,17 +420,17 @@ export default Vue.extend({
   }
 
   ::v-deep .el-checkbox__input {
-    align-self: center;
+    margin-top: 4px;
   }
 }
 
 .qcode {
-  width: 140px;
+  width: 150px;
   min-height: 162px;
   padding: 12px 10px;
   position: absolute;
   right: 0;
-  bottom: 8px;
+  bottom: 18px;
   border-radius: 18px;
   background: linear-gradient(180deg, #f4f8ff 0%, #ffffff 100%);
   border: 1px solid #edf1f7;
@@ -336,8 +486,15 @@ export default Vue.extend({
 }
 
 @media (max-width: 900px) {
+  ::v-deep .talk-dialog {
+    width: 92vw !important;
+  }
+
   .talk-body {
     min-height: auto;
+    display: block;
+    padding-right: 0;
+    padding-bottom: 8px;
   }
 
   .talk-form {
@@ -354,5 +511,17 @@ export default Vue.extend({
   .form-item--compact {
     width: 100%;
   }
+
+  .form-item--full {
+    width: 100%;
+  }
+
+  .form-item--message {
+    width: 100%;
+  }
+
+  .agreement-checkbox {
+    max-width: 100%;
+  }
 }
 </style>
diff --git a/f/web-kboss/src/views/operation/consultingMangement/index.vue b/f/web-kboss/src/views/operation/consultingMangement/index.vue
index 066165b..0b8c736 100644
--- a/f/web-kboss/src/views/operation/consultingMangement/index.vue
+++ b/f/web-kboss/src/views/operation/consultingMangement/index.vue
@@ -55,15 +55,26 @@
             </div>
 
             <div class="action-bar">
-                <el-button
-                    type="success"
-                    icon="el-icon-download"
-                    size="small"
-                    :loading="exportLoading"
-                    @click="getTableData('1')"
-                >
-                    导出Excel
-                </el-button>
+                <div class="batch-actions">
+                    <el-button
+                        type="success"
+                        icon="el-icon-download"
+                        size="small"
+                        :loading="exportLoading"
+                        @click="getTableData('1')"
+                    >
+                        导出Excel
+                    </el-button>
+                    <el-button type="primary" size="small" :loading="actionLoading" :disabled="!selectedRows.length" @click="batchUpdateFeedback('1')">
+                        批量标记沟通中
+                    </el-button>
+                    <el-button type="warning" size="small" :loading="actionLoading" :disabled="!selectedRows.length" @click="batchUpdateFeedback('0')">
+                        批量标记待回复
+                    </el-button>
+                    <el-button type="danger" size="small" :loading="actionLoading" :disabled="!selectedRows.length" @click="batchDelete">
+                        批量删除
+                    </el-button>
+                </div>
                 <div class="record-count">共 {{ totalCount }} 条记录</div>
             </div>
 
@@ -74,7 +85,9 @@
                     class="consulting-table"
                     empty-text="暂无咨询数据"
                     style="width: 100%"
+                    @selection-change="handleSelectionChange"
                 >
+                    <el-table-column type="selection" width="46" align="center" />
                     <el-table-column label="ID" width="80" align="center">
                         <template slot-scope="scope">
                             {{ getRowNo(scope.$index) }}
@@ -83,21 +96,42 @@
                     <el-table-column prop="name" label="姓名" min-width="90" />
                     <el-table-column prop="phone" label="手机号" min-width="120" />
                     <el-table-column prop="email" label="邮箱" min-width="180" show-overflow-tooltip />
-                    <el-table-column prop="company" label="公司名称" min-width="140" show-overflow-tooltip />
-                    <el-table-column prop="source" label="咨询渠道" min-width="120" show-overflow-tooltip />
+                    <el-table-column label="公司名称/企业规模" min-width="180" show-overflow-tooltip>
+                        <template slot-scope="scope">
+                            <div class="company-cell">
+                                <span class="company-name">{{ scope.row.company || '-' }}</span>
+                                <span class="company-scale">企业规模：{{ scope.row.enterprise_type_name || '-' }}</span>
+                            </div>
+                        </template>
+                    </el-table-column>
+                    <el-table-column label="咨询渠道" min-width="120" align="center">
+                        <template slot-scope="scope">
+                            <span :class="['source-tag', getSourceClass(scope.row.source)]">
+                                {{ scope.row.source || '-' }}
+                            </span>
+                        </template>
+                    </el-table-column>
                     <el-table-column prop="consult_direction_name" label="咨询方向" min-width="220" show-overflow-tooltip />
+                    <el-table-column prop="content" label="需求描述" min-width="220" show-overflow-tooltip />
                     <el-table-column prop="update_time" label="提交时间" min-width="160" />
                     <el-table-column label="回复状态" min-width="110" align="center">
                         <template slot-scope="scope">
-                            <el-tag size="mini" effect="plain" :type="feedbackTagType(scope.row.feedback)">
+                            <el-tag
+                                size="mini"
+                                effect="plain"
+                                class="feedback-tag"
+                                :type="feedbackTagType(scope.row.feedback)"
+                                @click="toggleFeedback(scope.row)"
+                            >
                                 {{ feedbackText(scope.row) }}
                             </el-tag>
                         </template>
                     </el-table-column>
-                    <el-table-column label="操作" width="120" fixed="right">
+                    <el-table-column label="操作" width="110" align="center" fixed="right">
                         <template slot-scope="scope">
-                            <el-button type="text" size="small">查看</el-button>
-                            <el-button type="text" size="small" @click="replyUser(scope.row)">回复</el-button>
+                            <el-button type="text" size="small" @click="viewUser(scope.row)">详情</el-button>
+                            <el-button type="text" size="small" text="warning" @click="openRemark(scope.row)">备注</el-button>
+                            <!-- <el-button type="text" size="small" class="danger-text" @click="deleteRows([scope.row])">删除</el-button> -->
                         </template>
                     </el-table-column>
                 </el-table>
@@ -115,11 +149,112 @@
                 />
             </div>
         </div>
+
+        <el-dialog
+            title="咨询详情"
+            :visible.sync="detailVisible"
+            width="600px"
+            
+            append-to-body
+            custom-class="detail-dialog"
+            top="8vh"
+        >
+            <div v-if="currentRow" class="detail-panel">
+                <div class="detail-grid">
+                    <div class="detail-item">
+                        <span class="detail-label">姓名</span>
+                        <strong>{{ currentRow.name || '-' }}</strong>
+                    </div>
+                    <div class="detail-item">
+                        <span class="detail-label">联系电话</span>
+                        <strong>{{ currentRow.phone || '-' }}</strong>
+                    </div>
+                    <div class="detail-item">
+                        <span class="detail-label">邮箱</span>
+                        <strong>{{ currentRow.email || '-' }}</strong>
+                    </div>
+                    <div class="detail-item">
+                        <span class="detail-label">公司名称</span>
+                        <strong>{{ currentRow.company || '-' }}</strong>
+                    </div>
+                    <div class="detail-item">
+                        <span class="detail-label">企业类型</span>
+                        <strong>{{ currentRow.enterprise_type_name || currentRow.custom_type_name || '-' }}</strong>
+                    </div>
+                    <div class="detail-item">
+                        <span class="detail-label">咨询渠道</span>
+                        <strong>{{ currentRow.source || '-' }}</strong>
+                    </div>
+                    <div class="detail-item">
+                        <span class="detail-label">提交时间</span>
+                        <strong>{{ currentRow.update_time || currentRow.create_at || '-' }}</strong>
+                    </div>
+                </div>
+
+                <div class="detail-section">
+                    <span class="detail-label">咨询方向</span>
+                    <strong>{{ currentRow.consult_direction_name || '-' }}</strong>
+                </div>
+
+                <div class="detail-section">
+                    <span class="detail-label">需求描述/留言</span>
+                    <div class="detail-content-box">{{ currentRow.content || '-' }}</div>
+                </div>
+
+                <div class="detail-divider"></div>
+
+                <div class="detail-section">
+                    <span class="detail-label">回复状态</span>
+                    <el-tag size="small" effect="plain" :type="feedbackTagType(currentRow.feedback)">
+                        {{ feedbackText(currentRow) }}
+                    </el-tag>
+                </div>
+
+                <div class="detail-section">
+                    <span class="detail-label">备注信息</span>
+                    <div class="detail-content-box detail-remark-text">{{ currentRow.remark || '暂无备注' }}</div>
+                    <div class="detail-remark-row">
+                        <el-input
+                            v-model.trim="detailRemarkText"
+                            maxlength="300"
+                            placeholder="添加备注..."
+                            @keyup.enter.native="saveDetailRemark"
+                        />
+                        <el-button type="primary" class="detail-save-btn" :loading="actionLoading" @click="saveDetailRemark">
+                            保存
+                        </el-button>
+                    </div>
+                </div>
+            </div>
+        </el-dialog>
+
+        <el-dialog
+            title="添加备注"
+            :visible.sync="remarkVisible"
+            width="520px"
+            append-to-body
+            custom-class="remark-dialog"
+            :close-on-click-modal="true"
+            @close="saveRemarkOnClose"
+        >
+            <div class="remark-content">
+                <label class="remark-label">备注内容</label>
+                <el-input
+                    v-model.trim="remarkText"
+                    type="textarea"
+                    :rows="6"
+                    maxlength="300"
+                    show-word-limit
+                    placeholder="请输入备注信息..."
+                />
+                <p class="remark-tip">点击弹窗外任意位置或关闭弹窗，将自动保存备注。</p>
+            </div>
+        </el-dialog>
     </div>
 </template>
 
 <script>
-import { reqSearchUserInquiry } from '@/api/ncmatch'
+import { reqSearchUserInquiry, reqUserInquiryDelete, reqUserInquiryStatusSwitch } from '@/api/ncmatch'
 import XLSX from 'xlsx'
 
 export default {
@@ -129,9 +264,17 @@ export default {
             tableData: [],
             tableLoading: false,
             exportLoading: false,
+            actionLoading: false,
             page: 1,
             pageSize: 10,
             totalCount: 0,
+            selectedRows: [],
+            detailVisible: false,
+            remarkVisible: false,
+            remarkText: '',
+            detailRemarkText: '',
+            originalRemarkText: '',
+            currentRow: null,
             sourceList: [],
             queryForm: {
                 name: '',
@@ -186,6 +329,18 @@ export default {
             if (value === '3') return 'info'
             return 'warning'
         },
+        getSourceClass(source) {
+            const value = String(source || '')
+            if (value.includes('公众号')) return 'source-tag-green'
+            if (value.includes('官网')) return 'source-tag-blue'
+            return 'source-tag-gray'
+        },
+        getRowId(row) {
+            return row && (row.id || row.inquiry_id || row.user_inquiry_id)
+        },
+        buildIds(rows) {
+            return JSON.stringify(rows.map(row => this.getRowId(row)).filter(Boolean))
+        },
         getRowNo(index) {
             return (this.page - 1) * this.pageSize + index + 1
         },
@@ -229,8 +384,13 @@ export default {
         extractSourceList(res, rows = []) {
             const data = (res && res.data) || {}
             const fromApi = data.source_list || data.sourceList || res.source_list || res.sourceList
-            if (Array.isArray(fromApi) && fromApi.length) return fromApi
-            return [...new Set(rows.map(item => String(item.source || '').trim()).filter(Boolean))]
+            const apiList = Array.isArray(fromApi) ? fromApi : []
+            const rowList = rows.map(item => item.source)
+            return [...new Set(
+                [...this.sourceList, ...apiList, ...rowList]
+                    .map(item => String(item || '').trim())
+                    .filter(Boolean)
+            )]
         },
         getTableData(to_excel) {
             const params = this.buildSearchParams(to_excel)
@@ -249,6 +409,7 @@ export default {
                     this.tableData = rows
                     this.totalCount = this.extractTotal(res, rows.length)
                     this.sourceList = this.extractSourceList(res, rows)
+                    this.selectedRows = []
                     return
                 }
 
@@ -288,18 +449,111 @@ export default {
             this.page = page
             this.getTableData('0')
         },
-        async replyUser(row) {
-            if (row.email) {
-                window.location.href = `mailto:${row.email}`
+        handleSelectionChange(rows) {
+            this.selectedRows = rows
+        },
+        async updateInquiryStatus(rows, feedback, remark) {
+            const ids = this.buildIds(rows)
+            if (!ids || ids === '[]') {
+                this.$message.warning('请选择有效数据')
+                return false
+            }
+
+            const params = {
+                ids,
+                feedback: String(feedback)
+            }
+            if (remark !== undefined) params.remark = remark
+
+            this.actionLoading = true
+            try {
+                const res = await reqUserInquiryStatusSwitch(params)
+                if (res && res.status) {
+                    this.$message.success('操作成功')
+                    this.getTableData('0')
+                    return true
+                }
+                this.$message.error((res && res.msg) || '操作失败')
+                return false
+            } catch (error) {
+                this.$message.error('操作失败，请稍后重试')
+                return false
+            } finally {
+                this.actionLoading = false
+            }
+        },
+        toggleFeedback(row) {
+            const nextFeedback = String(row.feedback) === '0' ? '1' : '0'
+            this.updateInquiryStatus([row], nextFeedback)
+        },
+        batchUpdateFeedback(feedback) {
+            this.updateInquiryStatus(this.selectedRows, feedback)
+        },
+        async deleteRows(rows) {
+            const ids = this.buildIds(rows)
+            if (!ids || ids === '[]') {
+                this.$message.warning('请选择有效数据')
                 return
             }
-            if (row.phone) {
-                try {
-                    await navigator.clipboard.writeText(row.phone)
-                    this.$message.success('手机号已复制，可直接联系用户')
-                } catch (error) {
-                    this.$message.warning('联系方式复制失败，请手动联系')
+
+            try {
+                await this.$confirm('确认删除选中的咨询记录吗？', '提示', {
+                    confirmButtonText: '确认',
+                    cancelButtonText: '取消',
+                    type: 'warning'
+                })
+            } catch (error) {
+                return
+            }
+
+            this.actionLoading = true
+            try {
+                const res = await reqUserInquiryDelete({ ids })
+                if (res && res.status) {
+                    this.$message.success('删除成功')
+                    this.getTableData('0')
+                    return
                 }
+                this.$message.error((res && res.msg) || '删除失败')
+            } catch (error) {
+                this.$message.error('删除失败，请稍后重试')
+            } finally {
+                this.actionLoading = false
+            }
+        },
+        batchDelete() {
+            this.deleteRows(this.selectedRows)
+        },
+        viewUser(row) {
+            this.currentRow = row
+            this.detailRemarkText = row.remark || ''
+            this.detailVisible = true
+        },
+        openRemark(row) {
+            this.currentRow = row
+            this.remarkText = row.remark || ''
+            this.originalRemarkText = this.remarkText
+            this.remarkVisible = true
+        },
+        saveRemarkOnClose() {
+            if (!this.currentRow) return
+            if (this.remarkText === this.originalRemarkText) return
+
+            this.updateInquiryStatus(
+                [this.currentRow],
+                this.currentRow.feedback === undefined || this.currentRow.feedback === null ? '0' : this.currentRow.feedback,
+                this.remarkText
+            )
+        },
+        async saveDetailRemark() {
+            if (!this.currentRow) return
+            const success = await this.updateInquiryStatus(
+                [this.currentRow],
+                this.currentRow.feedback === undefined || this.currentRow.feedback === null ? '0' : this.currentRow.feedback,
+                this.detailRemarkText
+            )
+            if (success) {
+                this.currentRow.remark = this.detailRemarkText
             }
         }
     }
@@ -414,6 +668,17 @@ export default {
     margin-bottom: 16px;
 }
 
+.batch-actions {
+    display: flex;
+    align-items: center;
+    flex-wrap: wrap;
+    gap: 8px;
+}
+
+.batch-actions ::v-deep .el-button + .el-button {
+    margin-left: 0;
+}
+
 .record-count {
     color: #6b7280;
     font-size: 13px;
@@ -442,6 +707,240 @@ export default {
     background: #f9fafb;
 }
 
+.company-cell {
+    display: flex;
+    flex-direction: column;
+    gap: 4px;
+    min-width: 0;
+}
+
+.company-name {
+    color: #1f2937;
+    font-weight: 600;
+    overflow: hidden;
+    text-overflow: ellipsis;
+    white-space: nowrap;
+}
+
+.company-scale {
+    color: #8a94a6;
+    font-size: 12px;
+    overflow: hidden;
+    text-overflow: ellipsis;
+    white-space: nowrap;
+}
+
+.source-tag {
+    display: inline-flex;
+    align-items: center;
+    justify-content: center;
+    min-width: 52px;
+    height: 24px;
+    padding: 0 10px;
+    border-radius: 999px;
+    font-size: 12px;
+    font-weight: 600;
+    line-height: 24px;
+}
+
+.source-tag-green {
+    color: #15803d;
+    background: #dcfce7;
+}
+
+.source-tag-blue {
+    color: #1d4ed8;
+    background: #dbeafe;
+}
+
+.source-tag-gray {
+    color: #64748b;
+    background: #f1f5f9;
+}
+
+.feedback-tag {
+    cursor: pointer;
+    user-select: none;
+}
+
+.danger-text {
+    color: #f56c6c;
+}
+
+::v-deep .detail-dialog {
+    border-radius: 24px;
+    overflow: hidden;
+    box-shadow: 0 24px 70px rgba(15, 23, 42, 0.22);
+}
+
+::v-deep .detail-dialog .el-dialog__header {
+    padding: 28px 34px 22px;
+    border-bottom: 1px solid #eef2f7;
+}
+
+::v-deep .detail-dialog .el-dialog__title {
+    color: #111827;
+    font-size: 24px;
+    font-weight: 700;
+}
+
+::v-deep .detail-dialog .el-dialog__headerbtn {
+    top: 30px;
+    right: 34px;
+    font-size: 22px;
+}
+
+::v-deep .detail-dialog .el-dialog__body {
+    padding: 28px 34px 30px;
+}
+
+.detail-panel {
+    color: #111827;
+}
+
+.detail-grid {
+    display: grid;
+    grid-template-columns: repeat(2, minmax(0, 1fr));
+    gap: 28px 72px;
+}
+
+.detail-item {
+    display: flex;
+    flex-direction: column;
+    gap: 6px;
+    word-break: break-word;
+}
+
+.detail-label {
+    display: block;
+    margin-bottom: 8px;
+    color: #8a94a6;
+    font-size: 14px;
+    line-height: 1.4;
+}
+
+.detail-item strong,
+.detail-section strong {
+    color: #111827;
+    font-size: 16px;
+    line-height: 1.5;
+    font-weight: 700;
+}
+
+.detail-section {
+    margin-top: 28px;
+}
+
+.detail-content-box {
+    min-height: 42px;
+    padding: 14px 16px;
+    border-radius: 8px;
+    background: #f8fafc;
+    color: #1f2937;
+    font-size: 15px;
+    line-height: 1.7;
+    word-break: break-word;
+}
+
+.detail-remark-text {
+    color: #d97706;
+}
+
+.detail-divider {
+    height: 1px;
+    margin: 24px 0;
+    background: #edf1f7;
+}
+
+.detail-remark-row {
+    margin-top: 14px;
+    display: flex;
+    align-items: center;
+    gap: 12px;
+}
+
+.detail-remark-row ::v-deep .el-input__inner {
+    height: 42px;
+    border-radius: 8px;
+}
+
+.detail-save-btn {
+    width: 72px;
+    height: 42px;
+    border: 0;
+    border-radius: 8px;
+    background: #9333ea;
+    font-weight: 600;
+}
+
+::v-deep .remark-dialog {
+    border-radius: 24px;
+    overflow: hidden;
+    box-shadow: 0 24px 70px rgba(15, 23, 42, 0.22);
+}
+
+::v-deep .remark-dialog .el-dialog__header {
+    padding: 28px 34px 22px;
+    border-bottom: 1px solid #eef2f7;
+}
+
+::v-deep .remark-dialog .el-dialog__title {
+    color: #111827;
+    font-size: 24px;
+    font-weight: 700;
+}
+
+::v-deep .remark-dialog .el-dialog__headerbtn {
+    top: 30px;
+    right: 34px;
+    font-size: 22px;
+}
+
+::v-deep .remark-dialog .el-dialog__body {
+    padding: 28px 34px 30px;
+}
+
+.remark-content {
+    display: flex;
+    flex-direction: column;
+}
+
+.remark-label {
+    margin-bottom: 12px;
+    color: #1f2937;
+    font-size: 16px;
+    font-weight: 600;
+}
+
+.remark-content ::v-deep .el-textarea__inner {
+    min-height: 150px !important;
+    padding: 16px 18px;
+    border: 1px solid #dfe6f0;
+    border-radius: 12px;
+    color: #111827;
+    font-size: 15px;
+    line-height: 1.7;
+    resize: vertical;
+}
+
+.remark-content ::v-deep .el-textarea__inner::placeholder {
+    color: #a0aec0;
+}
+
+.remark-content ::v-deep .el-input__count {
+    right: 14px;
+    bottom: 10px;
+    color: #9ca3af;
+    background: transparent;
+}
+
+.remark-tip {
+    margin: 12px 0 0;
+    color: #8a94a6;
+    font-size: 13px;
+    line-height: 1.6;
+}
+
 .pager-wrap {
     display: flex;
     align-items: center;